Customer Service

The customer service team is the face of any organisation. When they interact with customers, it’s a moment of truth. How these valuable clients feel about your company is down to how the team acts and reacts. This programme has been designed to make sure that these events optimise the way customers view and experience your organisation, whether the interaction is face-to-face or via the telephone. Choose this programme if (among other things) you want to:

• Create the right impression first time, every time
• Exude natural confidence, flair and professionalism
• Demonstrate listening skills which enhance positive relationships
• Respond appropriately to the emotions of others
• Use questions that show you care about the customer’s experience
• Handle challenging behaviours with poise

For full details of this programme, please feel free to contact us.